Last Updated: June 2026
Welcome to RUDRAKSH CREATIONS. By placing an order with us, you agree to the terms outlined in this Refund & Replacement Policy.
1. 7-Day Replacement Policy
We offer a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.
Critical Guidelines for Replacements:
- No Returns/Replacements for Preference: No requests will be accepted for size issues, personal preferences, or subjective expectations regarding quality. Product dimensions and specifications are clearly mentioned in the product descriptions; please review them carefully before ordering.
- Inspection Required: All replacements will only be issued after our team inspects the returned product.
- Mandatory Unboxing Video: A continuous, unedited unboxing video is strictly mandatory to initiate any return or replacement request.
Eligible Cases for Replacement:
Your product is only eligible for a 7-day replacement if it falls under one of the following categories (verified via your unboxing video):
- Wrong item received.
- Defective item received.
- Damaged item received.
Cases NOT Eligible for Replacement:
- Products damaged due to customer misuse, improper handling, or neglect.
- Products washed, altered, or modified by the customer.
- Products returned without original packaging, tags, inserts, or accessories.
- Products not in their original, unused, and unworn condition.
- Requests raised after the 7-day replacement window has expired.
2. 6-Month Color Fading Replacement Policy
All eligible products are covered under a one-time free replacement policy for color fading issues for up to 6 months from the date of delivery.
How to Claim:
- Provide clear photographs of the faded product to our support team.
- A shipping and handling fee of ₹100 must be paid in advance. (Note: Cash on Delivery is not available for this fee).
- Customers may choose to retain the original product or return it at their own expense.
What is Not Covered:
- Physically damaged products.
- Products altered, modified, or damaged due to improper handling/exposure to harsh chemicals.
- Premium Range Products & Specific Exclusions (See Section 5).
3. Partial Prepaid Cash on Delivery (COD) & Failed Deliveries
- COD Commitment Fee: The nominal fee of ₹59 charged on Partial Prepaid COD orders is non-refundable.
- Return to Origin (RTO): In case a COD order is returned to us by the courier due to non-delivery, this partially prepaid amount will be held as credit and can be utilized by the customer toward a future order.
- Failed Prepaid Deliveries: For prepaid orders where delivery fails due to customer unavailability or incorrect shipping information, any refund issued will be provided solely as Store Credit after deducting the actual applicable shipping charges.
4. Refund & Store Credit Policy
Important Note: Refunds to the original payment method are rare and only issued under exceptional circumstances. As a standard policy, approved returns will be issued as Store Credit, Gift Cards, or Discount Codes to your store wallet for future purchases. No cash or bank refunds will ordinarily be issued.
Exceptional Circumstances for Original Payment Method Refunds:
- Delivery delays extending multiple weeks due to internal logistical faults.
- Repeated delivery of incorrect or damaged products (after the first replacement attempt).
If a refund to your original payment method is approved, the amount will be processed within 4–5 business days. Actual reflection time in your account may vary depending on your bank or payment gateway provider.
5. Exceptions & Non-Returnable Items
The following items are completely excluded from returns, replacements, or refunds:
- Nepali Rudraksha products.
- Sale, clearance, or promotional items.
- Gift cards.
Premium Range Products
Refunds and standard returns are not available for Premium Range products. However, they remain fully eligible for our 6-Month Color Fading Replacement Policy (as detailed in Section 2).
6. How to Request a Return or Replacement
Step 1: Contact Support
Contact our support team within 7 days of delivery via email or WhatsApp with your Order Number and registered mobile number/email address.
Step 2: Submit Evidence
Provide your order details along with clear product photographs and the mandatory unboxing video describing the exact issue.
Step 3: Evaluation
Our team will review the evidence provided. The decision of RUDRAKSH CREATIONS regarding eligibility shall be final and binding.
Step 4: Reverse Pickup or Self-Shipping
- Pickup Available: If reverse pickup service is available in your pincode, our team will initiate a pickup request.
- Pickup Unavailable: If the service is unavailable in your area, you will be required to ship the product back to our facility at your own expense.
Step 5: Final Resolution
Once the product is received and successfully passes inspection, your approved replacement or store credit will be processed promptly.
If more than 15 business days have passed since your return request was approved and you haven’t received your credit/replacement, please contact us immediately.
7. Contact Us
For any questions regarding returns, replacements, refunds, or product issues, please get in touch with us:
- Brand Name: RUDRAKSH CREATIONS
- Email: rudrakshcreationsbyars@gmail.com
- WhatsApp / Customer Support: +91 7232061143
